An expert system is a computer application that guides the performance of ill structured tasks, which usually require experience and expertise. Using an expert system, a non expert can achieve performance, which is comparable to an experts performance in that particular domain.
An expert system is very similar to a decision support system, ie; both are intended to provide a high level of problem solving support to their users. But they differ in two major ways:
First, a DSS consists of routines that reflect as to how the manager believes a problem should be solved, as well as the manager’s style and capabilities. An expert system on the other hand, offers the opportunity to make decisions that exceed the manager’s capabilities.
The second but most important difference between DSS and Es is the ability of the expert system (ES) to explain its line of reasoning in reaching a particular solution. Very often, the explanation of how a solution was reached is more valuable than the solution itself.
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